How was the payment made?
With a credit/ debit card
If the payment did process on your bank account. Please include the last 4 digits of the card used, the amount paid and the date it was processed.
If it was mailed less than 2 weeks ago it may still be in transit.
Home delivery service will continue for 30 days after the expiration date. Once received the payment will apply to the service after the expiration date.
Bank’s online bill pay
Verify your account number is noted correctly on your online bill pay.
Did they mail us a check?
Please confirm it was mailed the either billing address below. If it was not sent to either address listed below, please reach out to your bank.
PO BOX 986522
BOSTON, MA 02298-6522
PO BOX 11349
PORTLAND, ME 04104
If the check was been deposited, please include the check number, amount paid and date processed in your email .