Website Troubleshooting

Being asked to subscribe after login
Is your account active? Has the subscription recently renewed? You can check the status of the account on the self service tools.  If the subscriptio...
Fri, Mar 8, 2024 at 2:52 PM
Change commenting name
The display name on commenting profiles cannot be changed once it is created. However, you can create a new profile using a different email address.  If...
Thu, Aug 3, 2023 at 2:08 PM
Desktop notifications
We offer browser notifications in Google Chrome, Firefox, and Safari. When you open the homepage, clicking the small red bell in the lower left corner will ...
Wed, Mar 1, 2023 at 11:28 AM
Internet browsers
We suggest Mozilla Firefox and Google Chrome. Both have an auto-update feature that will help keep you up to date.   We do not recommend Internet E...
Wed, Mar 1, 2023 at 2:16 PM
Report a problem
Please report any issues with the website, ePaper or Apps by emailing   
Wed, Aug 2, 2023 at 2:32 PM
Staying signed in
Features of our website require a browser technology called cookies. Cookies are like name-tags for your browser. They are files stored on your computer th...
Wed, Mar 1, 2023 at 2:17 PM
Unable to comment
Comments are enabled on some stories but not all. You’ll find at the bottom of the article if they are not enabled, it will state "Comments are not av...
Fri, Jul 28, 2023 at 3:26 PM
Unsafe site /security certification warning
3rd party software maybe blocking access. If you are using security software, you should be able to add to trusted site list in that sof...
Fri, Jul 28, 2023 at 3:27 PM
Wrong email or password
If you are using an Gmail or iCloud email address, please login using the sign in with Google or Apple option. You can view the password being entered ...
Thu, Aug 3, 2023 at 2:08 PM